(1) Bookings – Please note that we cannot take bookings from non Caravan and Camping club members or any persons under the age of 18.
(2) Confirmations – Always check your booking confirmation. Subject to clause 28, we are unable to accept responsibility for any misunderstandings or errors arising. Your confirmation is our understanding of your booking. Bookings and amendments can only be made in the name and address of the person staying.
(3) Information – We aim to ensure that all information is correct at the time of going to print, however (subject to clause 28) we cannot accept responsibility for any errors. Photographs are intended as a guide only and accommodation or facilities may vary from those shown. We may also close facilities at any time for health and safety reasons: please see clause 21.
(4) Pricing – We reserve the right to alter or amend our published prices, so long as you are notified before booking. The price of your accommodation will be set out at the time we confirm your booking and this will not change unless you make any amendments to your holiday or tax rates change. Please claim any special offers or discounts at the time of booking. They cannot be applied retrospectively and do not work in conjunction with one another. All discounts and special offers are subject to availability, their own terms & conditions and can be withdrawn at any time.
(5) Deposits and Balance Payments – The following deposit and balance payments are required. If these are not adhered to, we reserve the right to cancel your booking.
(a) Touring & Camping Bookings – A deposit of 20% per booking per week is required at the time of booking. The remaining balance is due 28 days before arrival for Touring/Motorhome bookings. If it is less than 28 days until the arrival date, the full amount is required upfront at the time of booking.
If we exercise our rights in clauses 11 or 30 to end your booking early, then you will not be entitled to a refund.
During Your Holiday
(7) Arrival & Departure – Please read the email which will be sent to you a few days before your arrival date giving instructions on the arrival process.
Check in for camping bookings is from 1:00pm on the day of your arrival. Check out is by 11:00am on the day of your departure and please return gate fobs to the site office. Dairy checkin is after 3pm on the day of your arrival and checkout is before 11am on the day of your departure.
(8) Arrivals – If you have not arrived and we have not heard from you by 9am on the day after your arrival date, we reserve the right to re-let the Holiday Home or Pitch. No refund will be payable.
(9) Early Check in & Late Check Outs – Please note we do not allow early check ins or late departures on any Holiday Accommodation. Late check outs are available on Touring & Camping bookings until 3:00pm, during low and mid-season only, excluding bank holidays. A £10.00 charge applies and this can may be booked the day before departure suject to availability over the phone or in person at the site office.
(10) Complaints – In the unlikely event that you have any cause for complaint or suggestion during your stay, please let a member of the Reception Team or Management know. Bringing your complaint to our attention during your stay gives us the opportunity to investigate and resolve any problem. As we can only use the evidence which is available to us when you tell us, your complaint may be prejudiced if you do not tell us until you depart. If you feel your reported matter has not been resolved during your stay and would like further feedback and discussion on the issue, please send an email to firstname.lastname@example.org. We encourage you to do this within 7 days of leaving, if possible, to give us and you the best chance of a resolution.
(11) Behaviour – The co-operation of visitors will be expected in that they will not do, or allow to be done, anything which is detrimental to the quiet enjoyment or comfort of other people staying on the campsite
If your behaviour is illegal, offensive, disruptive or inappropriate, then clause 31 applies. In some cases, you may be asked to leave immediately and no refund will be issued. You must comply with speed limits, parking and other traffic regulations whilst on Park. Please respect other people and keep noise to a minimum between 11pm and 8am.
(12) Smoking – It is illegal to smoke or use e-cigarettes inside enclosed public buildings. Outdoor smoking areas are provided. You MUST also refrain from smoking or using e-cigarettes in any holiday accommodation.
Hire Accommodation only
(13) The Old Dairy
(a) Linen & Towels – Linen is provided and made up on all beds. Towels bath robes and tea towels are included these are for use within the accommodation and should not be taken outside the holiday home. Please bring your own towels for beach use.
(b) Cots and Highchairs – Subject to availability, Cots and Highchairs are available with each booking and must be requested at the time of booking. Cot bedding is not supplied.
(c) Cars – Our Hire Accommodation has 1 or 2 allocated parking spaces, while others involve parking in a nearby car park. Instructions will be provided upon arrival. Please advise upon booking if you wish to bring more than 1 car, or have any guests visiting during your stay.
(d) Damages – You are held responsible for the contents of the Holiday Accommodation whilst it is in your possession. If you leave the accommodation in a messy or untidy state, you will be charged for the extra cleaning at an hourly rate of £22.00. All damages or losses are chargeable and should be reported to the Sawmills Farm before your departure or you will be sent an invoice. Only 1 key is supplied per holiday accommodation and there is a £10.00 charge for lost keys. For any lost property, please contact the Sawmills Farm as soon as possible as any lost property will be disposed of after 1 month.
(e) Number in your party – The total number in your party must not exceed the maximum capacity of the Holiday Accommodation, as advertised.
(f) Refuse & Recycling – All refuse and recycling must be placed in the bins located by the property.
(g) Quiet time policy – The old dairy is located in a quiet rural location, it is well suited to couples and families who are looking to enjoy the peaceful surroundings. With this this in mind we ask that visitors respect our quiet time policy.
Do not make no excessive noise or play loud music.
Do not use the BBQ or Hot tub after 9pm
Do not exceed the permitted maximum number of guests.
Failure to comply with the quiet time policy may result in your booking being cancelled with immediate effect
(h) Pets – We do not permit pets in The Old Dairy
Touring, Camping & Glamping only
(14) Touring & Camping
(a) How to Pitch – To comply with Health & Safety and fire regulations, you must pitch according to the instructions on the park map provided to you on your arrival. We have a limited number of pitches for very large units. If your touring caravan, motorhome or RV exceeds 8.0m please call the bookings team on 01243 379538 to check we have a suitable pitch available. If you pitch incorrectly, you may be asked to move. Gazebos are permitted or not permitted at the sites discretion and in relation to forecasted weather conditions.
(b) Allocation – Specific pitches can be reserved and every effort will be made to arrange neighbouring pitches for families who wish to be together. However we reserve the right to change this and therfore, specific pitch allocation cannot be guaranteed.
(c) Extras – Prices for Touring & Camping are based on 2 adults, 1 car and 1 unit. There are extra charges for additional adults, children, cars and dogs, which vary by season.
(d) Weather – Subject to clause 29, Sawmills Farm accepts no responsibility for any damage to tents, awnings and vehicles due to adverse weather conditions. Warnings of forecasted adverse weather will be available at the Park reception and where possible we try to arrange alternative pitches / parks, but this cannot be guaranteed.
(e) Refuse & Recycling – All refuse and recycling must be placed in the bins located on the site
(f) Quiet time policy – Sawmills Farm campsite is located in a quiet rural location, it is well suited to couples and families who are looking to enjoy the peaceful surroundings. With this this in mind we ask that visitors respect our quiet time policy.
Do not make no excessive noise or play loud music.
No parties or celebrations
Do not exceed the permitted maximum number of guests booked per pitch
Failure to comply with the quiet time policy may result in your booking being cancelled with immediate effect
Refuse & Recycling – All refuse and recycling must be placed in the bins located on the site.
On the Site
(15) Dogs – Dogs must be kept on leads at all times while on site. Dogs must not be left unattended at any times on the site or in cars / holiday accommodation. All dog fouling on the site must be cleared up and bins are provided around the site for this purpose. Subject to clause 27, no liability can be accepted for damage or injury caused by them. We do not allow any dangerous breeds as per the Dangerous Dog Act 1991. No other pets are permitted, unless agreed at the time of booking.
(16) Vehicles – The site has a speed limit of 5mph, which is strictly enforced. Traffic movements are restricted after 11:00pm to minimise disturbance on the Parks. We do not permit the use of any non-road legal motorised vehicles e.g. mini scooters, quad bikes etc. All vehicles on the Parks must be taxed, insured and have passed MOT regulations. All motoring laws which apply to the highway, also apply on the site. Please take care and do not drive on the grass during wet weather or the winter period.
If you are bringing an electric vehicle and you require access to a charging point during your stay, please ensure you discuss this with our Bookings Team when you book.
(17) Wi-Fi – is available on our site and is free of charge. Our Wi-Fi is limited due to our rural location and may not be the same as you are used to at home.
(18) Facilities – The price you pay us is for the holiday accommodation or pitch and does not include any services on the site. The health and safety of you, other customers and our team are a priority. A facility will only be available if both the law and our own health and safety risk assessments confirm we can open them safely. You will be staying in the accommodation or on the pitch you have booked and we have not promised that these amenities will be open; you will not be entitled to receive any compensation or cancel your holiday if they are closed.
(a) Retail outlets – anyone who appears to be under 25 years old will be asked to provide photographic identification in our retail outlets if necessary. We only accept passports and photo driving licence as forms of ID. Parents and guardians are responsible for ensuring that anyone under their care under the age of 18, does not consume alcohol on the site.
(19) Fires & BBQs – There is strictly no burning of wood or any type of fire pit or open fire on site. Disposable BBQs must be raised off the ground and disposed of correctly only when cold. The use of fireworks and lanterns on the site is strictly forbidden.
(20) Safety – When you arrive, please ensure you read the safety advice about camping at Sawmills Farm Please note that for your security, CCTV operates on the siteat key locations. Parents/guardians must ensure that children using bicycles, scooters, skate boards, roller skates &/or other similar equipment must wear a helmet at all times and not use the equipment in prohibited areas.
(21) Photography & filming – Other than members of the Sawmills Farm team, the use of drones on our Parks is not permitted, in accordance with the Drone Code issued by the Civil Aviation Authority. Drones must not take off or land on land owned by Sawmills Farm and must not be flown within 50 metres of people, vehicles or buildings. We regularly take photographs and videos for promotional purposes and we occasionally receive requests from third parties to film on the site. Should you not wish to appear in any material, please pay attention to the notices we put up when pictures are being taken.
Whilst we cannot guarantee to avoid taking photographs at particular times or in particular places (subject to clause 24), it is also helpful to let the Site Reception know that you prefer not to appear in any material.
(22) Customer Access – If you require assistance, please do not hesitate to contact a member of staff at any time.
Our Access Statement is also available on our website. Some Holiday Accommodation may be more suitable for those with disabilities – for more information see clause 34 or please speak to our Bookings Team on 01243 379538
(23) Guests with disabilities – We have facilities to suit a range of access needs. If you have a disability or are travelling with someone who does, please discuss your requirements with the booking team and we will do our best to help you. Guide dogs are acceptable on our camp site and in our holiday home.
(24) Food allergies – All our team members dealing with food and beverages are trained in food allergen awareness. If you have a food allergy or special dietary requirement, please talk to our team members before ordering your food to enable us to give you guidance to enable you to make a decision about whether it suits you.
(25) Site Licence – You must observe the conditions of the Site Licence, a copy of which is available in every Site office.
(26) Exclusions – Neither Sawmills Farm nor any employee servant or agent shall be liable for any loss of, or loss or damage to any property including tents, awnings, motor vehicles and motorcycles or the like or any death, injury, loss or other damage, directly or indirectly sustained by or occasioned to any person, unless caused by our negligence.
(27) Negligence – No clause in this contract shall limit our liability for damage or loss caused by our negligence.
(28) Liability – We shall not be liable to you for any Force Majeure Event. For every day on which a Force Majeure Event means you are unable to stay with us and which is not already covered by our “Book Direct With Confidence” promise, we may choose to either give you a pro rata refund or allow you to book another day’s holiday with us without charge.
(29) Force Majeure Events – A Force Majeure Event means any circumstance affecting our business which is not within our reasonable control including, without limitation:
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) collapse of buildings, fire, explosion or accident; storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, epidemics or pandemics, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, disease and pandemics, government closure, and unavoidable technical problems with transport.
(c) non-performance by suppliers or subcontractors;
(d) interruption or failure of utility service.
In the event of adverse weather, your booking will only be refunded if your chosen park is closed in the interests of health and safety.
If you cannot travel on the day due to adverse weather, we will do our best to move your booking to an alternative date and/or different park, but refunds will not be provided. We recommend taking out appropriate insurance.
(30) Termination – If you commit a material breach of these Terms & Conditions, which is not capable of remedy, then we may cancel your booking on such notice, if any, as is reasonable. A material breach of the quiet enjoyment or comfort of other people staying on our campsite is one example of such a case. If you commit any other breach of these Terms & Conditions which is capable of remedy then we may give you a written notice to remedy the breach within such time as is reasonable in the circumstances. If you fail to do so, we may then cancel your booking on such notice, if any, as is reasonable.